FAQs

Frequently Asked Questions (FAQs) - Runeasily Men's Shoes

1. Order Processing & Shipping

Q: How long does order processing take?
A: Orders are processed within 2-3 business days (may extend to 3-5 days during holidays).

Q: What shipping options are available?
A:

  • Standard Shipping: 7–12 business days (free over $49).

  • Express Shipping: 3–5 business days ($14.99 fee).
    Delivery times vary by location.

Q: Do you ship internationally?
A: Yes! International shipping costs and delivery times depend on the destination. Customs fees/taxes are the customer’s responsibility.

2. Tracking & Order Issues

Q: How do I track my order?
A: You’ll receive a tracking number via email once shipped. Track it on the carrier’s website.

Q: What if my package is lost/damaged?
A: Contact us immediately at runeasily@outlook.com with your order number and photos. We’ll resolve it ASAP!

Q: Can I cancel/edit my order?
A: Requests within 24 hours of purchase may be accommodated. Email us or use live chat.

3. Returns & Quality

Q: What’s your return policy?
A:

  • Returns accepted within 30 days for unworn, tagged shoes in original packaging.

  • See our full Return Policy.

Q: How do you ensure shoe quality?
A: Every pair undergoes strict inspections for materials, stitching, and comfort before shipping.

4. Ethical & Sustainable Practices

Q: Are your products ethically made and sustainable?
A: At Runeasily, we're committed to responsible manufacturing:

  • Ethical Labor: We partner with factories that ensure fair wages and safe working conditions.

  • Sustainable Materials: Many styles use recycled fabrics, organic cotton, or water-based adhesives.

  • Eco-Friendly Packaging: Our boxes are made from recycled materials and are 100% biodegradable.

  • Carbon Neutral Shipping: We offset emissions for all orders through verified programs.

Learn more in our Sustainability Pledge.

5. Payments & Support

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Amex, PayPal, and Shopify-secured payments.

Q: How do I contact customer service?
A:

  • Email: runeasily@outlook.com (reply within 24h).

  • Live Chat: Click the icon on our website (Mon–Fri, 9AM–6PM EST).

Thank you for choosing Runeasily! Walk in style with confidence.