Return Policy
Return and Exchange Policy – Runeasily Men's Shoes
1. Return & Exchange Conditions
We stand behind the quality of our men's shoes. Returns or exchanges are accepted under the following conditions:
The shoes you received have manufacturing defects (e.g., stitching flaws, sole separation) or damage upon arrival.
Requests must be submitted within 30 days of delivery.
Shoes must be unworn, in original condition, and include all tags/packaging.
If a return is initiated due to the consumer's reason (e.g., change of mind, incorrect size selection), the consumer is responsible for the return shipping cost. The exact cost will depend on the express company chosen by the consumer.
If the return is due to our reasons (such as damaged goods or incorrect items received), the consumer will not be required to bear the return shipping fee.
2. Return Process
Step 1: Contact Us
Reach out via email (runeasily@outlook.com / pageservice@outlook.com) or live chat within 30 days. Provide:
Order number
Photos/videos of the issue
We’ll propose a solution within 24 hours:
Replacement (for defects/damage)
Partial refund (if minor issues)
Full refund (if unresolved)
Step 2: Return Shipping
Defective/damaged items: We’ll email a prepaid return label.
Non-defective returns: Buyer covers return shipping.
Step 3: Inspection & Refund
Returns are inspected within 3–5 business days.
Approved refunds are processed via the original payment method within 7 business days.
3. Non-Returnable Items
Final sale items (marked at purchase).
Shoes worn, altered, or damaged after delivery.
4. Merchant Responsibilities
We’re not liable for:
Improper use or wear/tear.
Incorrect sizing (check our size guide before ordering).
Disputes will be resolved based on return policy terms.
5. Return Address
18409 E Valley Blvd, La Puente, CA 91744, USA
Contact us first for approval—unauthorized returns will be rejected.
6. Contact Us
Email: runeasily@outlook.com / pageservice@outlook.com
Live Chat: runeasily.com
Response Time: Within 24 hours
Thank you for trusting Runeasily! We’re committed to your satisfaction.