We usually process your order within 1-3 working days. During peak seasons and U.S. holidays, processing time may extend to 2-4 business days. This is to ensure that every product undergoes strict quality inspection so that you are absolutely satisfied with our quality.

Return Policy

At Bebeband, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your baby bassinet, our return policy outlines how we can assist you.

1. Return Eligibility:

To be eligible for a return, your item must be unused and in the same condition that you received it.
The item must also be in the original packaging.
Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items:

Gift cards
Personalized or custom-made items
Items marked as final sale
3. Return Process:

To initiate a return, please contact our customer service team at [Your Contact Information] with your order number and reason for return.
Once your return is approved, we will provide you with a return shipping address and instructions.
Please do not send your purchase back to the manufacturer.
4. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Contact Information].
6. Shipping Returns:

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].
8. Sale Items:

Only regular-priced items may be refunded. Sale items cannot be refunded.
9. Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us:

For any questions regarding returns or refunds, please contact us at bebebandclub@outlook.com.
Thank you for shopping with Bebeband! We appreciate your business and are committed to providing high-quality products and exceptional customer service.